At Fresh Family, we understand that plans can change, and sometimes you may need to cancel an order. We’ve made our cancellation process simple and straightforward to help you out.
You can cancel your order only before it is confirmed and processed by the restaurant or delivery partner.
Once the order is confirmed and being prepared or out for delivery, cancellations are unfortunately not possible.
To cancel your order, please use the cancellation option available in the app immediately after placing your order.
If you face any issues or need help with cancellation, contact us right away at:
📧 support@freshfamily.in
If you cancel an order before confirmation, you will receive a full refund through your original payment method.
Orders that are already confirmed, prepared, or dispatched cannot be canceled.
In case of exceptional circumstances, please contact our support team, and we will do our best to assist you.
Thank you for choosing Fresh Family! We’re here to make your food ordering experience as smooth and convenient as possible.
