Welcome to Fresh Family ("we", "our", or "us"). Your privacy matters to us, and we’re committed to protecting the personal information you share while using our food delivery app and services. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights as a user.
By using our website, mobile app, or related services (collectively called “Services”), you agree to the practices described in this policy.
We may collect personal data when you register, place an order, or contact support:
Name
Phone number and email address
Delivery address
Payment details (handled securely via trusted gateways)
IP address, browser type, and device model
App usage statistics and interactions
Location data (only with your permission)
We use your data to:
Deliver food orders to your exact location
Provide customer support and important updates
Improve the quality and functionality of our app
Personalize your experience and suggest relevant offers
Prevent fraud and secure your account
Fulfill our legal and regulatory obligations
📍Location Access: We request your location only to find nearby restaurants and ensure timely and accurate delivery. You have full control to allow or deny this permission.
We retain your personal data only for as long as necessary to:
Provide you with services
Comply with legal obligations
Resolve disputes
Prevent fraud and abuse
You may request data deletion at any time by emailing us.
We do not sell or rent your data to advertisers or third parties.
We may share your data only with:
Trusted service providers (like payment gateways and delivery partners) who help us run our services
Law enforcement or regulators, only if legally required
Business successors, in case of a merger or acquisition
All partners are contractually obligated to keep your data safe.
You have control over your information. You may:
Request access to your stored data
Update or correct your details
Withdraw your consent anytime
Request permanent deletion of your data
To exercise any of these rights, email us at support@freshfamily.in
We use cookies and similar technologies to:
Improve your browsing and ordering experience
Analyze app usage and fix issues faster
You can turn off cookies from your browser settings anytime.
Our services are not meant for children under 13. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.
Before accessing sensitive features like location, the app clearly asks for your consent. You may accept or deny these permissions, and can always change them in your phone settings.
We take your privacy seriously. All personal data is encrypted and stored on secure servers. Payment transactions are processed through secure, PCI-compliant third-party gateways. However, no system is 100% immune. If you suspect any breach, contact us immediately.
We are working on adding:
Loyalty points and rewards for repeat customers
Exclusive offers and wallet features to make your experience even better
We may update this Privacy Policy occasionally. If we do, we will notify you via email or in-app. Please review the policy regularly to stay informed.
If you have any questions or concerns about your data or this policy, reach out to us:
📧 Email: support@freshfamily.in
🌐 Website: https://freshfamily.in
Thank you for trusting Fresh Family. Your safety, privacy, and satisfaction mean everything to us.
We’re not just a food app — we’re family.
