At Fresh Family, your satisfaction is our top priority. We want you to enjoy every meal you order from us, and if something goes wrong, we’re here to help make it right.
You can ask for a refund if:
Your order was incorrect (wrong items delivered).
Your food was missing or significantly delayed.
The quality of the food did not meet your expectations (e.g., cold, spoiled, or unsafe to eat).
If you face any issues with your order, please contact us within 24 hours of receiving your food. You can reach out to us at:
📧 support@freshfamily.in
Please provide your order details and explain the problem clearly so we can assist you quickly.
Once we receive your refund request, our team will review the issue carefully. If your claim is valid, we will process your refund as soon as possible. The refund may be issued through the original payment method or as app credits, depending on the situation.
Refunds are handled on a case-by-case basis and are at the sole discretion of Fresh Family.
Orders cannot be canceled after confirmation, but you can contact us if you face urgent issues.
We strive to improve continuously, so your feedback helps us serve you better.
Thank you for trusting Fresh Family. We’re committed to making every meal experience a positive one!
